When it comes to quality inspection, the general perception might be..
-fixing problems
And that’s pretty much the end of the story.
In reality, it can be valuable teachable opportunity for both suppliers and clients💡
Once we get the feedback from our customer that there’s been recurring production issue, we take a course of action that follows the logic below :
In this case, take clothing as an example,
🟢 Make issues known
Yes yes I know it sounds silly, but it’s the very crucial first step towards working out any solutions ☝🏼
Through creating quality control report, translating the language into one that supplier can understand (in this case, Chinese 😜), we ensure that the supplier is made aware and clear about the problems.
From this point on, when doing inspection, we’re better able to pay more attention to the parts that go wrong often, based on the customer’s feedback. ✏️
🟢 Defining causes
This part I would say is the real gem.
A great deal of knowledge, know-how and insights can be shared and exchanged between our customer and supplier. 🧠
Does the customer and supplier share the same way of measurement?
Has there been personnel changes from both sides?
What advice does supplier offer, given their many years working in the industry?
The more questions get asked and answered, the closer we are to come to a solution.
🟢 Taking action
This is not to say everything is peaches and cream at this point.
No real changes will happen unless action is actually taken.
To better serve our client, we have to continue to put emphasis on the parts of inspection that used to have issues.
In addition, by having us keep the conversation between customer and supplier transparent consistently, it is beneficial for tracking the progress. 👀
To wrap it up….
When the collective objective – making improved products for the good of both supplier and customer , is clear , it is the best position to start with working out any issues.
Has there been new, illuminating discovery that has come out of YOUR version of quality report before?
Was there any interesting episodes that happened because of cultural differences between suppliers and clients?
